The study of the Effective Factors of Business Process Modeling (BPM) in the Framework of the ITIL Framework for Improving Business Intelligence (BI) in the Social Security Organization

Document Type : Original Article

Abstract
In the information tecknology era when organizations are growing so fast and business
processes are becoming more complicated, their management and controlling would become
more important than before, then improving business processes as well as business
intelligence is unavoidable. Meanwhile, business processes management would be
accomplished as a strategy to increase efficiency, effectiveness, and reliability of
organizations' business processes happening through compiling and modeling them.
BI aims to analyze processes and making exact and intelligent decisions plays a vital role in
effective decision-making in the commercial field in order to improve business performance.
Changing business concepts to model, we can choose the modeling business process as the
first priority and an accepted managerial tool. So, we exploit ITLI framework in this research
to exploit standard architecture in modelling business processes.